Community Transparency

Complaints Overview

Live snapshot of village complaints — how many have been received and where they stand in the resolution journey.

74

Total Received

59

Currently Active

14

Closed

19%

Closure Rate

Complaint Resolution Journey

Every complaint moves through these stages until it is closed or rejected

53
Submitted
1
Ack'd
1
Assigned
1
Review
Investigate
3
Progress
Resolved
Confirm
14
Closed
1
Rejected

Status Distribution

Submitted 53 (72%)
Acknowledged 1 (1%)
Assigned 1 (1%)
Under Review 1 (1%)
In Progress 3 (4%)
Closed 14 (19%)
Rejected 1 (1%)

By Category

Roads 33
Electricity 7
Uncategorized 7
General 7
Other 6
Infrastructure 5
Water 3
Welfare 2
Public Places 2
Safety 1
Sanitation 1

Priority Breakdown

2
Critical
SLA: 24 hours
67
High
SLA: 3 days
2
Medium
SLA: 7 days
3
Low
SLA: 15 days